Shipping and payment
Making an order
Please note: customers of our store are subject to all the rights provided for in the Law "On Consumer Protection".
You can place an order in two ways.
- using the "Shopping Cart" directly in the store (the method is described below)
- on the phone.
Ordering with a "Shopping Cart" allows you to fully control the process. By entering your e-mail address and password that you selected during registration, you will get access to the status of your order. You will be able to control the receipt of payment by us, sending the order to you, the date of receipt of the order, the history of all previous orders.
In our store you can pay for the goods in any convenient way specified below:
- Cash settlement;
- Prepayment to a private card.
Terms of delivery
- The resulting Product is delivered to the address specified by the Client in the agreed shop date, according to the time intervals operating in the city delivery to the Client's choice, with a preliminary call to the specified phone number an hour before the arrival of the crew to the place of delivery.
- Delivery is carried out with an unobstructed entrance of the car to the entrance of the Client's house.
The packed goods are entered in a pre-prepared place only if:
- The dimensions of the packed goods do not exceed the dimensions of entrance doors, staircases, platforms;
- Unhindered access of delivery service employees in the entrance: passageways and stairwells, etc.;
- no rearrangement of furniture or other items is required;
- The distance between the door frame or wall and each side of the Product in the package is at least 5 cm.;
- No need to unpack the goods to move it around the house;
- no need to remove the door leafs from the hinges in the room;
If any of the listed reasons occur, the Product will be delivered to the Customer at the place where the obstacles occurred, or returned to the delivery staff.
You need to work together with the delivery employee:
- Check the completeness of the entire order and each product separately;
- make sure that there is no mechanical damage to the Product and, if there are no complaints, sign a package of accompanying documents indicating the full name and date of receipt of the product.
The Product's operability is not checked by the delivery staff.
- Additional services the staff of the dispatch are not carried out.
Delivery in Kiev: 60 UAH
The price of delivery may vary depending on the size of the product:
- Portable equipment (e.g. smartphones, headphones) – 60 UAH;
- Small household appliances (for example, hair dryer, razor, vacuum cleaner, microwave oven, grill) – - 60 UAH
Large household appliances:
- Refrigerator side by side – 150 UAH;
- Refrigerator – 130 UAH;
- Freezer - 120 UAH;
- Washing machine – 90 UAH;
- Oven – 90 UAH;
- Dishwasher – 90 UAH;
- Full-size stove – 90 UAH;
- Water heater 80-100l – - 80 UAH;
- Kitchen hood – 70 UAH;
- Air conditioning – 80 UAH;
- 40-50 inches – 80 UAH;
- 55 inches – 120 UAH;
- 65-75 inches – 150 UAH.
Our courier will deliver the order to the specified address from * 14: 00 to 22: 00*. After a preliminary call from the operator, the courier will additionally contact you to notify you of departure at the delivery address (approximately 20 minutes in advance).
Delivery is possible from 14: 00-18: 00 at the rate of blitz delivery by agreement with the manager.
Deliveries outside Kiev are carried out from 18.00 to 23: 00
Courier delivery is carried out to the entrance, if no skidding is agreed (additional service). Delivery outside of Kiev is carried out at additional rates.
Urgent delivery — 150 UAH (for small-sized goods), for large-sized goods: 150 UAH + tariff in Kiev.
Urgent delivery can be carried out if the goods are in stock and a free courier is available, at any convenient time from 14: 00 to 21: 00 in the interval of 1 hour, but not earlier than 3 hours after placing the order.
Bringing goods into the apartment
|/ Name||Skidding on the 1st floor or by elevator||Skidding on the 2nd floor and above without elevator|
|/ Air conditioning||80 UAH||40 UAH (per floor)|
|/ Small household appliances||60 UAH||40 UAH (per floor)|
|/ Boiler||80 UAH||40 UAH (per floor)|
|/ Cooking Surface||60 UAH||30 UAH (per floor)|
|/ Stove (gas-electricity)||90 UAH||50 UAH (per floor)|
|/ Washing machine||90 UAH||70 UAH (per floor)|
|/ Oven||90 UAH||50 UAH (per floor)|
|/ Dishwasher||90 UAH||50 UAH (per floor)|
|/ Refrigerator||130 UAH / according to the contract.|
|/ Refrigerator Side-by-Side||150 UAH / according to the contract.|
|/ TV sets 40-50 / 80 UAH||40 UAH (per floor)|
|/ Tvs 55 / 120 UAH skidding and turning on TV*||50 UAH (per floor)|
|/ Tvs 65-75||150 UAH skidding and turning on TV*||50 UAH (per floor)|
Delivery in Ukraine
It is carried out by the logistics company "Novaya Pochta". Depending on the size, price and delivery time of the product, the store may ask for 10% to 100% prepayment.
All products sold in our store are guaranteed from 2 weeks to 120 months, depending on the manufacturer's service policy. The warranty period is specified in the description of each product on our website. The manufacturer's warranty card, or didi's warranty card, serves as proof of warranty obligations.
Verification of completeness and absence of defects in the product is carried out when the goods are handed over to the buyer. The completeness of the product is determined by the product description or its operating instructions.